An Adventure in Terror

I don't know what I was thinking.

Actually, yes, I do. I was thinking I didn't like my choices. To me skiing is uncontrolled falling down a frozen mountainside, hurtling toward trees and humans who don't get out of the way. "Tubing" isn't much better and sounds vaguely dirty.

I considered the zip-line forest tour. Online comments included: "amazing!", "so much fun!" and "do it!" But flying through the air in a Canadian winter? Sounds cold. Skip it.

But then while packing I realize I have some excellent winter clothes. It dawns on me that the cold problem is solvable. And I do like trees and forest.

That's how, when at the last minute there is a cancellation, I end up on the zipline tour. What am I thinking as I get into the van to go up into the mountains? That I've solved the cold problem. With layers. Clever, me.

We walk into the woods under towering snow-clad hemlock pines. We cross a swaying ice-encrusted bridge between two tall trees. It's a bit high up, I realize, looking over the side. But at least I'm not cold.

Our first platform is built around a 150 year-old hemlock pine with bark rippled like frozen rivers. Very pretty. I look over the edge. The ground is far away. Very far away.

The plan is this: the guide clips your harness to a metal line connecting our tree platform to another one. He opens a gate and you step off into space. The zipline catches your weight. Gravity accelerates you down and then across hundreds or thousands of feet of open air to the other platform. You see the forest in a unique way. Like a bird. It's tons of fun, we're told.

I look over the edge again. I don't feel so good.

It turns out there are two sorts of people in the world. Those who think heights are cool and do things like parachuting and ziplines, and those who know heights are not cool and don't. My group is made up of the first sort. A bit nervious maybe, but no one is going into a full-blown panic. Except maybe me.

I've done ropes courses. Even a bit of ziplining. But somehow the memory of how petrified I was has vanished until this moment. What the hell had I been thinking when I signed up for this?

That I would be cold. Having solved that problem, I had somehow missed the other now quite urgent problem: I am about to die.

"Hey," I say to John, one of our two guides. "I'm thinking of bailing. What do I need to do to get out of here?"

"Oh," he says in his heavy English accent, "you'll be fine!"

"Seriously," I say. "I don't want to do this. I didn't realize it would be so --"  I know I sound like an idiot now but that's okay. Idiot compares well to dying. "So high."

"The next one's a bit higher," he admits, "but you'll be fine! A woman on this morning's run was as scared as you are and she was fine."

I don't bother asking how he can possibly know how scared I am. I look over the edge again. This is insane. It's hard to think clearly through my primal, unreasoning terror. My lizard brain is screaming.

"Ah, just give it a try!" John says. "You'll like it!"

I'm pretty sure he's wrong.

The group is going now. Clip on, step off into air. A loud buzzing "zzzzippp-pah!" sound. "Next!" John calls brightly.

I want to throw up. I want to grip the railing and never let go.

"I don't think I can do this," I tell one of the remaining guys. Only much later do I realize that my ability to speak sensibly despite being wretchedly sick with terror is giving the erroneous impression that I'm actually okay.

"Perfectly safe," he says unhelpfully.

"I know. I just don't think I can do it. I'm really scared."

I can bail on this, I remind myself. Sure, it's trouble for the guides, but that's their problem. Mine is staying alive.

"Well," he asks, "what are you scared of?"

Good question. If I'm going to bail, I decide, I want to know why. Quick, like a racecar mechanic, I take my mindset apart.

It's not the safety; I can see how the harness and redundant clip system works, and the process is pretty safe. It's not the accelleration either, which, while impressive, is no worse than an airplane taking off, something I regularly risk and actually enjoy.

It's the height. If this were 10 or 20 feet off the ground, as I absurdly imagined, I'd be okay. It's the stepping off into 80 feet of empty air from a perfectly good platform. I try to reason with my lizard brain, but it's having none of that. An horrific future awaits, it tells me.

One by one my group goes -- zipppp-pah! -- off to the other side.

I'm a software engineer. I like to solve problems. What's going on in my head is a problem. I don't have time to fix it but can I make a fast patch? A few moments later I have a plan. I still don't want to do this but I do want to see if my brain-hack workaround will fly. So to speak.

And my time's up. Step up or bail. I walk to the gate and John clips me onto the line. Now the patch: I shut my eyes and imagine the ground only 10 feet down. My lizard brain is screaming so I do it again. It doesn't believe me, but it can't see anything with our eyes closed, so it can't be sure.

In that split-second of plausibility, I bend my knees, feel the harness catch, and step forward into air.

I go. Down and fast. I want to see, so I open my eyes. There's forest sailing by and snow covered land 100 feet below. I'm okay, and oddly, no longer terrified. I was right: it was the step off the platform, not the ride. The brain-hack worked.

The next platform starts higher, some 160 feet up, and I'm freshly terrified. So we -- my lizard brain and I -- go through it again: eyes closed, visualize, step forward. Again, enroute, I look around. A river snakes through deep snow banks. Trees fly past. I come to the other side.

It gets easier each time. Not easy, but easier. On the final zip I step off with my eyes open to see if I can. Someone takes a picture.

While I wouldn't call it fun there's something powerfully satisfying about pushing through impassable terror with a brain-hack I built myself, on-the-spot. That's some cool real-world engineering.

As we're driving down the mountain I realize something else: I wasn't cold. Not once. FTW.

Because I like to live indoors

Bottom line: if you control a person's paycheck you affect their food and shelter, and when they get scared they will lie to you. It's that simple.

Managers in various walks of corporate life like to tell themselves a different story: if we work hard to gain employee trust, if we are good to our word, if we provide well-understood performance expectations, employees will have no reason to deceive us.

But it ain't so. Yes, you should do all that, but it won't fix this. This is not just about being good or not being evil, because when someone is scared, when they think their rent or mortgage or food supply is threatened - even if it's not true - they will do what they think they need to do to survive. These are really primitive fears. If you think you're not like that, imagine having to choose between telling an employer some unpleasant fact you can avoid telling them, and your child going hungry.

When we're afraid, we spin stories. We tint our explanations to what we think our listener wants to hear, so we can make whatever point we're trying to make. It's not a hard line, that line from slant to lie, not when you're using language, which is challenging enough already, and not when you're standing in front of a manager, wondering in one gut-wrenching awful moment if you're about to lose your job.

People are touchy about their paychecks, especially these days. Perfectly understandable.  They figure it's maybe not a good time to  cause trouble. When they're talking to the guy who controls the money, they consider every word they say.

So managers hear what employees think they want to hear. And when employees get scared, what managers hear can get real confusing.

Is there a way out of this mess? I think there is, but it means, at very least, restructuring corporate control, and that's a sticky wicket because those in corporate power positions are just as afraid as anyone else of losing what they have. Wealthy powerful executives and less wealthy less powerful middle managers get scared about food and shelter, too, even if they don't say it that way. Yeah, it's absurd, but this is about perception, not about facts. For the most part, humans don't act from observation of facts, but from fear. And we do, very much, like to live indoors.

If there's a way out of this mess, I want to find it. Better yet, I want to live it. I want to work in that corporation where people are not afraid of their managers, where when management says their job is about service, they mean it and employees believe it.

Yeah, it takes risk to get there. When I had control of the corporate reigns, I took those risks. I didn't take them all. I tried to straddle the line between what seemed possible and what seemed sensible. That edge is a scary place to play, especially when you've got responsibility for other people's food and shelter - not to mention your own. Because I like to live indoors, too.